Scores reflect the Overall AI Score for each category
Based on recent customer reviews, FinFix is experienced as a debt review provider that treats financially vulnerable clients with dignity. Customers consistently name individual consultants who explain every step patiently, respond quickly on phone, email and WhatsApp, and follow through until paid up letters arrive. A recurring theme is relief and restored peace of mind, with only isolated complaints about fees, creditor payment timing and drawn out dispute resolution.
Top Strengths:
- •Customer Service & Professional Guidance: Customers name consultants such as Shannon van Lingen, Chene Pretorius, Suenique Gouda, De Wet and Alex Moulder as patient, knowledgeable and empathetic. A recurring theme is never feeling judged or ashamed when discussing debt, with staff explaining details until clients are comfortable.
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 10m
TrustIndex
10
Perfect Score
Ranking
#5
in Debt Management
Reply Time
1h 38m
NPS Score
89
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 10m
Nov '25 - Oct '26
Frequently Asked Questions About FinFix
What do customers say about FinFix?
Based on recent customer reviews, FinFix is experienced as a debt review provider that treats financially vulnerable clients with dignity. Customers consistently name individual consultants who explain every step patiently, respond quickly on phone, email and WhatsApp, and follow through until paid up letters arrive. A recurring theme is relief and restored peace of mind, with only isolated complaints about fees, creditor payment timing and drawn out dispute resolution.
What is FinFix's biggest strength?
FinFix's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers name consultants such as Shannon van Lingen, Chene Pretorius, Suenique Gouda, De Wet and Alex Moulder as patient, knowledgeable and empathetic. A recurring theme is never feeling judged or ashamed when discussing debt, with staff explaining details until clients are comfortable.
What are the most common complaints about FinFix?
The most common complaint about FinFix, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Most customers call FinFix honest and trustworthy, praising upfront explanations and no pressure signup. Concerns come from an unhappy client who felt misled about a monthly policy premium and post cancellation fees, plus initial blame for a home loan arrears listing.
How does FinFix compare to other Debt Management companies?
FinFix scores 4.5 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (4.7); their weakest is Clearance & Credit (4.4). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.5). How is the AI Score calculated? →
Is FinFix trustworthy?
FinFix has a TrustIndex of 10 out of 10 on Hellopeter, based on 237 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 4 hours 10 min. Hellopeter has tracked FinFix across 1,192 total reviews. How is the TrustIndex calculated? →
Recent reviews (237)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Accounts being increased unfairly
I would not recommend it. It seems like they want to see you being debt for long. I paid up an account and got paid up letter. A month after they increased another account with the same amount I paid up, so it seems like paying up your accounts is not what they want. I am disappointed with what they did. It's really frustrating. Rather use another debt consolidation company
1 reviews | Active since May 2026
Accounts being increased unfairly
I would not recommend it. It seems like they want to see you being debt for long. I paid up an account and got paid up letter. A month after they increased another account with the same amount I paid up, so it seems like paying up your accounts is not what they want. I am disappointed with what they did. It's really frustrating. Rather use another debt consolidation company
1 reviews | Active since Oct 2026
The best services. I was sorted out in 3 days.Your the best
I have apply to finding.And in 3 days they sorted my finances out on how much I will have at the end of month and how much I will pay.Thanks guys.You are the best.Your guys are quick and fast with your services to help costumer. 110 PERSENT
1 reviews | Active since Oct 2026
The best services. I was sorted out in 3 days.Your the best
I have apply to finding.And in 3 days they sorted my finances out on how much I will have at the end of month and how much I will pay.Thanks guys.You are the best.Your guys are quick and fast with your services to help costumer. 110 PERSENT
1 reviews | Active since Nov 2020
awesome survice
Service was awesome from day one when we started till the last day, we paid off all our debt and was support all the way if we had questions we just asked and if Chantel couldn't answer immediately, we surely got the answer the next day. Thank FinFix for helping us getting debt free
1 reviews | Active since Nov 2020
awesome survice
Service was awesome from day one when we started till the last day, we paid off all our debt and was support all the way if we had questions we just asked and if Chantel couldn't answer immediately, we surely got the answer the next day. Thank FinFix for helping us getting debt free
1 reviews | Active since Oct 2026
Faith in People restored because of one Person Ewoud Jobse
I would like to thank Ewoud Jobse from Finfix, thank you for your kind nature and respect that you dealt with my Profile I had with Finfix. Even after I left Finfix he went above and beyond. He was informative, professional, and very respectful. He is truly an asset to your Company, and I would definitely do business with Ewoud Jobse any day. He really changed my opinion of people and their willingness to help someone. Ewoud from the bottom of my heart, THANK YOU for restoring my faith in people. You deserve the highest honors for you work ethic!!
1 reviews | Active since Oct 2026
Faith in People restored because of one Person Ewoud Jobse
I would like to thank Ewoud Jobse from Finfix, thank you for your kind nature and respect that you dealt with my Profile I had with Finfix. Even after I left Finfix he went above and beyond. He was informative, professional, and very respectful. He is truly an asset to your Company, and I would definitely do business with Ewoud Jobse any day. He really changed my opinion of people and their willingness to help someone. Ewoud from the bottom of my heart, THANK YOU for restoring my faith in people. You deserve the highest honors for you work ethic!!
1 reviews | Active since Oct 2026
Seamless and restoring confidence
I am thankful for the assistance I received from Danielle. Her patience and assurance when I had so many questions during registration was really appreciated. Thank you so much for hiring people that are passionate and professional.
1 reviews | Active since Oct 2026
Seamless and restoring confidence
I am thankful for the assistance I received from Danielle. Her patience and assurance when I had so many questions during registration was really appreciated. Thank you so much for hiring people that are passionate and professional.
1 reviews | Active since Oct 2026
Much easier than I though
In short, during my final process of assistance I have been assisted by Mikheila van Zyl who's professionalism was nothing short of extraordinary. She was able to help me explain everything to me in a way to understand, and she was always swift in her *** replies or to call me back which ensured to change a very stressful event into a manageable outcome. To the whole team I am very great full. It took me a few months with no hidden surprises to get out of an unfortunate uncontrollable dept. Thank you very much to all
1 reviews | Active since Oct 2026
Much easier than I though
In short, during my final process of assistance I have been assisted by Mikheila van Zyl who's professionalism was nothing short of extraordinary. She was able to help me explain everything to me in a way to understand, and she was always swift in her *** replies or to call me back which ensured to change a very stressful event into a manageable outcome. To the whole team I am very great full. It took me a few months with no hidden surprises to get out of an unfortunate uncontrollable dept. Thank you very much to all